Vtecrm is also used for the management of support requests and non-compliance with its dealers. Each request follows a specific flow of internal verification and automatic assignment to the relevant department (commercial, technical, manufacturing) for inspection and the final communication to the merchant with the outcome of the application and procedures for the resolution of the case (in fact, the replacement, repair, credit note, integration, etc.).
The strength of vtecrm is the centralization of all the information used in the management of a case. Every e-mail, document or communication is exchanged with the customer who with colleagues is automatically attached to the request. With a few clicks you can then go back to all the data and generate reports for measuring the quality of service and the resolution of recurring problems by intervening where necessary, in the production processes