Customer Service Processes
Classify, onboard and manage customer requests efficiently and across all channels, digitalizing and automating Customer Service porcesses
Maximize customer experience and boost retention of your customers, providing rapid and effective customer service that is in line with company policies. Plan after-sales interventions and activities, supplying specific reports.
Some of our customers
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The benefits of Customer Service Processes
Master records always updated in real time
Customer requests, contracts, warranties and installations are tracked and updated in real time, thus guaranteeing accurate support in line with company policies
Reduce onboarding times
Increase satisfaction of your customers, creating automations for routing requests to the departments concerned
Efficiently plan interventions
Plan maintenance activities in good time, send maintenance reports tracked in the system and notify all interested parties when the job is completed in real time, thanks to the implementation of tailored customer assistance processes
Optimize request fulfilment times
Guarantee fast and clear responses to customers, monitor onboarding times, identify any bottlenecks or hold-ups in the system and automate low value added activities
Manage requests from multiple source
Omni-channel customer assistance management will be the standard for the future. Qualify, onboard and effectively monitor your customers’ requests, keep track of them accurately by creating tailored workflow
Coordinate horizontal processes advantageously
Manage returns, complaints, nonconformities and many additional activities; successfully engage all departments, facilitate information exchange and keep track of the progress of the company process
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Our customer’s success stories
Case Study: Bosch Rexroth
Case Study: CAREL INDUSTRIES S.p.A.
