Customer Service Processes

Classify, onboard and manage customer requests efficiently and across all channels, digitalizing and automating Customer Service porcesses

Customer Service Process

Maximize customer experience and boost retention of your customers, providing rapid and effective customer service that is in line with company policies. Plan after-sales interventions and activities, supplying specific reports.

Some of our customers

crocierissime Sky Nexi Auchan

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The benefits of Customer Service Processes

Helpdesk management process

Master records always updated in real time

Customer requests, contracts, warranties and installations are tracked and updated in real time, thus guaranteeing accurate support in line with company policies

Reduce onboarding times

Increase satisfaction of your customers, creating automations for routing requests to the departments concerned

Efficiently plan interventions

Plan maintenance activities in good time, send maintenance reports tracked in the system and notify all interested parties when the job is completed in real time, thanks to the implementation of tailored customer assistance processes

Optimize request fulfilment times

Guarantee fast and clear responses to customers, monitor onboarding times, identify any bottlenecks or hold-ups in the system and automate low value added activities

Manage requests from multiple source

Omni-channel customer assistance management will be the standard for the future. Qualify, onboard and effectively monitor your customers’ requests, keep track of them accurately by creating tailored workflow

Coordinate horizontal processes advantageously

Manage returns, complaints, nonconformities and many additional activities; successfully engage all departments, facilitate information exchange and keep track of the progress of the company process

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Our customer’s success stories

Case Study: Bosch Rexroth

Manage your business processes at 360 ° in a flexible and personalized way with vtenext Thanks to vtenext and its business process management engine (BPMN) Bosch Rexroth convered all its business processes, managing the high complexities and automating all the time-consuming activities by constantly monitoring them in order to improve the underlying processes and quickly [...]


How to simplify the Sales Force coordination with vtenext Thanks to vtenext and its Business Process Management and Notation engine (BPMN) CAREL managed to improve the company sales processes by efficiently coordinating the sales force distributed all over the world in the 20 branches and 9 production plants. Company: CAREL INDUSTRIES S.p.A. Field: Electrical and [...]

Case Study Lead Management: Clerici Group

How to succelfully manage Leads thanks to CRM processes Clerici Group has been working in the bathroom furnishing and plumbing and heating field for more than 40 years. Its networks counts more than 30 stores across North of Italy in Lombiardia, Trentino Alto Adige and Emilia Romagna. The Group didn’t have a clear and shared [...]