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Find out what a business process is and our 5 examples of automation applied in a truly effective way by downloading the free eBook!

How many times have you heard or read the phrase “Acquiring a new customer costs 5 times more than retaining an existing one”? A statement confirmed by facts, if you consider the costs incurred to attract a new audience and bring it to buy from us. Let's focus on what it means to retain an [...]

Ticket management for flawless customer support. Discover how to optimize the ticket management process and deliver a quality service.

What is CRM?
CRM is the acronym for “Customer Relationship Management”.
The meaning of CRM is linked to the relationship with the customer and therefore to all the strategies, software, technologies and processes used by organizations to engage, acquire, manage and retain potential and current customers.
Would you like to know more? Read the article!

Business processes automation: Decoral case study Decoral is a group born in 1974 and composed, today, by 16 societies located all over the world. Company: Decoral Group Field: Aluminum treatments Headquarter: Arcole (VR) Employees: 150-200 The group Decoral operates in the aluminum surface treatments business: anodizing, powder coating and wood effect decoration, a technology that [...]

Table of contents: Chatbot: what is it? Which problems does a Chatbot solve? Which are the benefits of using a Chatbot? Technologies linked to Artificial Intelligence (AI) and the possible applications within companies keep evolving. Chatbots, in particular, are the tools which successfully support, more than the others, organizations in the daily tasks management. We [...]

How to optimize business processes through centralization and automation Vuolo Group, thanks to vtenext and EDM Informatica’s support, centralized every data, which were managed through Excel files, digitized the internal organization and automated some of their most important business processes. Company: Vuolo Group Industry: Industrial Machinery Headquarter: Gragnano (NA) Employees: 150-200 The Company With more [...]

Table of contents: Why is it important to follow-up after a fair? 5 tips for a perfect follow-up Manage your follow-up with vtenext You made it. Your fair has been a success. Finally, after two years of pandemic you participated in a trade fair, you met new leads and you collected new contacts, which could generate [...]

Increasing sales is a common goal for every company. Reaching it, without improving your sales team is now possible thanks to a Chatbot. Innovations within the conversational Artificial Intelligence world changed the way companies can use a Chatbot for sales. Chatbots can offer unique and customized experiences directly inside the chat window. They can involve [...]

2022 is a very important year for vtenext: the reached goals are different, but being included by Gartner both within CRM and BPM magic quadrants, as one of the best solutions at international level made us really proud. However, which is the feature that led vtenext to be included in both the quadrants? We will [...]