CRM Essentials
User Journey: what it is and how to build one
The User Journey is a real path created for our customers: here’s everything you need to know about this topic.
What is upselling and how to use it
What is Upselling and how can it help you sell? In this article you will find everything you need to know for your strategy.
How to create an effective sales strategy
Having a ready sales strategy can help your business to achieve great results: here’s how to create an efficient one.
Sales Pipeline: what it is, what it’s for, and how to build it
Learn to better manage your sales pipeline with vtenext CRM, convert every potential customer and automate sales
What are business processes and how to effectively map them?
Find out what a business process is and our 5 examples of automation applied in a truly effective way by downloading the free eBook!
Ticket management: an essential guide to effective customer service
Ticket management for flawless customer support. Discover how to optimize the ticket management process and deliver a quality service.
Chatbot: what is it and why to use it in your company
Table of contents: Chatbot: what is it? Which problems does a Chatbot solve? Which are the benefits of using a Chatbot? Technologies linked to Artificial Intelligence (AI) and the possible applications within companies keep evolving. Chatbots, in particular, are the tools which successfully support, more than the others, organizations in the daily tasks management. We [...]
Follow-Up: 5 actions to make your activity a success after a trade fair
Table of contents: Why is it important to follow-up after a fair? 5 tips for a perfect follow-up Manage your follow-up with vtenext You made it. Your fair has been a success. Finally, after two years of pandemic you participated in a trade fair, you met new leads and you collected new contacts, which could generate [...]
CRM & Chatbot: discover how to increase your sales
Increasing sales is a common goal for every company. Reaching it, without improving your sales team is now possible thanks to a Chatbot. Innovations within the conversational Artificial Intelligence world changed the way companies can use a Chatbot for sales. Chatbots can offer unique and customized experiences directly inside the chat window. They can involve [...]
Holistic Approach: why and how implementing this kind of vision
2022 is a very important year for vtenext: the reached goals are different, but being included by Gartner both within CRM and BPM magic quadrants, as one of the best solutions at international level made us really proud. However, which is the feature that led vtenext to be included in both the quadrants? We will [...]