For us at vtenext, the continuous evolution of our network is as important as the evolution of the relationship with our partners and resellers. Because of this, we decided to interview some of our resellers and partners, to learn about the implemented projects in detail, and to give our Network a voice.

In this interview with Mario Stammelluti, CEO at EDM Informatica, we talked about their experience within vtenext’s Network in detail, about the added value provided by the BPMN engine and about the importance of experiencing with their hands vtenext before starting to propose it to their customers.
EDM Informatica, being a system integrator, can provide, also thanks to their partnerships, delivery services and assistance to more than 3.500 (to the present day).

1. Hi Mario, can you tell us what your company is all about? How long have you been in the vtenext Network?

EDM Informatica was born in 1993 as a software partner of TeamSystem, pointing to SMEs’ and Professional Studies’ markets for the implementation of ERP solutions.
During the past years we started a human resources and product portfolio enlargement project, to digitize each business process addressed to the creation of strategic information for the enterprise.

In addition to our partnership with TeamSystem, we undertook two other important collaborations with VTENEXT and Qlik, that are today positioning EDM as a system integrator able to provide delivery and assistance services to over 3500 customers.

2. What were the main reasons behind the choice of partnering up with vtenext?

After we understood what implementing a CRM means, having tried bundled softwares and tailor-made solutions, we understood that a hybrid solution as vtenext, able to join the advantages of a ready made solution with the flexibility of an open source software, was our key to success.

As with other solutions (ERP, BI) we think that the best way to test is using ourselves the solutions we implement to our customers. Consequently vtenext is now the core of each of our activities, from the marketing to the sales, from the after-sale service to the orders management. Besides the product, we found a big feeling with VTENEXT’s team, that makes us cooperate and keep on creating new challenging projects together.

3. What are the features of vtenext that you appreciate the most?

Obviously the BPMN engine, in our opinion, is the best tool available!
This drives us to confront with our customers that instantly understand how their organization can be streamlined and becomes measurable through the “processes digitalization”.

This feature makes everyone’s life better because each employee knows exactly what to do, when and why. It creates a sort of internal communication and it represents for us the most important value about how to implement a CRM in an organization. 

4. What industries do your customers belong to? On average, how many employees do they have?

We are lucky to work with a lot of different customers from different industries. Most of these enterprises are located in central and southern Italy, especially in Campania. Our average customer is usually a company with a turnover higher than 6 millions and more than 10 employees.

5. Could you tell us about a vtenext project you implemented that you are particularly proud of?

Besides Corex’s and Fondazione Banco di Napoli case studies, a project we are proud of is the one developed for ourselves. I love to say that before being VTENEXT’s partners we were VTENEXT’s customers.

We are fully satisfied with the project developed for EDM, because we are now able to track activities of more than 25 people, divided in 5 departments, who are now smart working together without the distance being a problem for the project planning, negotiations progress, assistance erogation (over 35.000 ticket/year with vtenext’s portal) marketing campaigns and everything related to our customers. Now I can’t understand how we could manage all that data in a destructured way using mainly excel and the emails.Today, using vtenext and its processes, we are able to adopt a BPM (Business Process Management) approach with the aim to always define who-does-what in the workflow.

Case Study: Banco di Napoli foundation

How to digitize proceadures when working remotely, a COVID19 success story The Banco di Napoli foundation was founded in 1991 and is linked to the ancient Neapolitan banks. Today is a non-profit, private and autonomous institution which pursues social interests and promotes economic and cultural development primarily in the Regions of Southern Italy. Its history [...]

6. Do you have any social channels where to follow you?

Facebook and Linkedin, we aware of the fact that we are not using them as we are supposed to, in this we are still “old school” and “analogical”, we love to personally meet people who need our help.

Our Network is continuously evolving, contact us to find out how to join and discover the benefits!