CRM Essentials

Open-source CRM + BPM  A process for contract takeover management With a takeover procedure energy providers can change the name of a supply contract holder, for example in the case of a transfer, without having to change the point of delivery (POD) or even replace the meter. For this reason, takeover procedures involve lower costs [...]

When dealing with the topic of Process Driven Systems, you will very likely come across the concepts of human-based versus process-based systems. Based on a superficial interpretation, process-based systems seem to be preferable as they are capable of reaching higher levels of performance without being affected by the unpredictability of events and circumstances. This dichotomy [...]

The traditional CRM applications are IT solutions that allow to sign up, menage, analyze and evaluate the data related to the costumers and they’re used to do the commercial and customer services operations, to evaluate the sales trend, identify the more profitable costumers and adjust the commercial and marketing activities. A CRM, if it’s implemented [...]