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Table of contents: Knowledge Management: what it is and why it is important Customer knowledge management (CKM): how to manage at best your customers' data The role of CRMs in the Customer Knowledge Management Customer Knowledge Management System: the management and sharing of customers’ information In the past, the fields of CRM and Knowledge Management [...]

Automation with vtenext: from the first contact to the complaint management Corex S.p.A. managed to reduce the margin of error speeding up at the same time its internal procedures and facilitating the share and access to information thanks to the winning project of digitizing the business processes regarding the customers, from the first contact to [...]

“We have always worked like this”, this is a phrase that we hear a lot. Thorugh history this is indeed a vary common behaviour. Starting for instance from the first half of XX century, Charles Franklin Kettering, engineer, inventor and vice president of General Motors, claimed that “the world hates change yet it is the [...]

How to manage at best your Internal Customer using a Holistic CRM approach The word is changing at the speed of light: knowing how to innovate and improve is the only way to survive. Moreover, the Covid-19 has twisted the way companies work. On one hand, the necessity of creating long lasting relationships with the [...]

How to simplify the Sales Force coordination with vtenext Thanks to vtenext and its Business Process Management and Notation engine (BPMN) CAREL managed to improve the company sales processes by efficiently coordinating the sales force distributed all over the world in the 20 branches and 9 production plants. Company: CAREL INDUSTRIES S.p.A. Field: Electrical and [...]

Internal Customer: why it is important and how to manage it at best with CRM Processes Implementing a CRM project is a challenge for every organization; it brings changes in all levels and involves all the employee. It is important not to lose sight of the correct change management that the CRM brings in the [...]

Information security and quality system standards Recently VTENEXT obtained the ISO 27001 and ISO 9001 certifications, the international standard on how to manage the information and data security, the first, and the international standard to implement within an organization a quality system, the second. We decided to interview Mauro Sanguinetti, our Auditor. In this article [...]

From Sales Department to Internal requests, how to readapt and digitize efficiently business processes with vtenext Thanks to vtenext and its Business Process Management and Notation (BPMN) engine it was possible to convey all company data in one platform, allowing the automation of sales processes and the management of accidents, leads, tickets, purchases and human [...]

How to succelfully manage Leads thanks to CRM processes Clerici Group has been working in the bathroom furnishing and plumbing and heating field for more than 40 years. Its networks counts more than 30 stores across North of Italy in Lombiardia, Trentino Alto Adige and Emilia Romagna. The Group didn’t have a clear and shared [...]

Vtenext spreads its network We are happy to officially announce the collaboration with two new foreign overseas partners: Exergy Energy LLC based in U.S.A. and Odin based in Mexico City. We had the chance to interview the people in charge of the project: David March for Exergy Energy and Francisco Hernandez for Odin. Let’s get [...]