Remote Working & Smart Working

Remote Working & Smart Working lessons learned The quarantine period and remote working we have just experienced has brought about major transformations in our lives. One of the most important was undoubtedly the one related to the way we work. In a short time, we went from being a moderately traditionalist country as far as [...]

Customer Service and Smart Working

How to manage customer support remotely   To date more and more companies had to organize themselves to manage their customers remotely during this quarantine period. Especially in times of crisis, a customer's interaction with a company can trigger an immediate and persistent effect on his sense of trust and loyalty. In fact, a recent [...]

Customer Experience and Smart Working

How to improve the Customer Experience remotely   The customer experience is one of the most important aspects for the success of companies: in order to be competitive it is in fact necessary not only to fully satisfy the customers' expectations but also to offer a great experience. Even more so, in a complex scenario [...]

Smart working and sales processes

Smart working: how processes can support sales management Smart working has become critical in these coronavirus emergency weeks. To maintain safety, reduce contagion and continue working, we are all working "smart", mostly from home. Digital technologies play an essential role in facilitating and making possible new ways of working and are a fundamental driver of [...]