PROCESSES for services
Managing services for your customers effectively and quickly represents the first step to differentiate yourself from competitors. Through the BPM processes you will ensure their maximum timeliness in interventions with a return in terms of retention.
Imagine a lead that contacts a company and is simply ignored.
No doubt it will go elsewhere, and for sure it will not speak highly of that company with other potential customers.
Thanks to the process manager editor, designing the processes will be simple and intuitive and will not require particular technical and IT skills.
With the SDK capabilities,Process-Driven solutions no longer have any usage limits.
– Automate the main customer service management processes
– Offer your Customers access to the Customer Portal
– Trace assistance requests also by email
– Manage levels via SLA
– Configure internal reporting (for example opened tickets, closed tickets)
With vtenext you can share documents and activities with your work team through conversations and instant communication flows. You can also convert tickets into FAQs and mail messaging into tickets.