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Givi Caschi sceglie VTECRM per la gestione delle relazioni commerciali

Givi Caschi e Accessori moto

GIVI – leading manufacturer and marketing of helmets and accessories for motorcycles – chose vtecrm (www.vtecrm.com) as CRM platform for the management of trade relations. The Open Source CRM – created by the software house Project Team Srl, partners vtecrm Master Ltd – is used as a corporate extranet to create a centralized repository of business information and, above all, as responsible for relations with the end customers and resellers.Each request of the end customer or through the website of GIVI (www.givi.it) asks questions or asks support is intercepted by vtecrm opening a Ticket. This way no request is “lost” in the maze of thousands of emails every company receives, automatically increasing the level of customer service.

Vtecrm is also used for the management of support requests and non-compliance with its dealers. Each request follows a specific flow of internal verification and automatic assignment to the relevant department (commercial, technical, manufacturing) for inspection and the final communication to the merchant with the outcome of the application and procedures for the resolution of the case (in fact, the replacement, repair, credit note, integration, etc.).

The strength of vtecrm is the centralization of all the information used in the management of a case. Every e-mail, document or communication is exchanged with the customer who with colleagues is automatically attached to the request. With a few clicks you can then go back to all the data and generate reports for measuring the quality of service and the resolution of recurring problems by intervening where necessary, in the production processes


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