Today’s customer is more demanding and to get his satisfaction and loyalty is necessary to respond at his requests in a quick, comprehensive and effective way.
The “telemarketing” module integrates the basic functionality for managing the call center already existing in VTE and allows you to manage in advanced way the lists, the operators and the feedback of calls.
With the Telemarketing module, infact, the recall can be controlled effectively and you can automatically open the appropriate call handling cards and then tie activity sales opportunities.
You can then schedule appointments for the agents network.
It easily that associating each telemarketing activity with a sales operation on CRM , it will be easy to estimate the ROI of all sales initiative .
Specifically, ” telemarketing ” allows you to:
- manage multiple campaigns on specific targets of Companies , Contacts and Leads ;
- automatically create “phone cards” related to the name ;
- store feedback and history of calls made by the operators ;
- manage callbacks and appointments by the calendar connected with VTE
The “Events and Fairs” module has features similar to those of ” telemarketing module ” but It shall apply for the management of trade campaigns (or isolated events) and used to historicize the feedback from known contacts during the event.
In particular, the “events and fairs” module allows you to :
- manage multiple fairs/events on specific target Companies , Contacts , Leads ;
- automatically create related trade cards to specific names ;
- manage the history of participation in fairs/events for each customer or potential customer;
- manage appointments through VTE offline calendar
Many companies are already using these plug in with satisfaction and obtaining a time-saving and a better organization of work and evaluation of results.
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