The CRM applications have become essential for companies to better manage the relationships with their customers and increase the sales force and marketing effectiveness.
To implement a real and successful CRM strategy is, however, essential that the CRM is integrated in various business areas and that they working in a coordinated way in the execution of tasks and achievement of goals. It is therefore important that the CRM is organized for processes and allows a deep cooperation between the various sector of the organization.
That’s why we decided to implement, in VTE CRM, the typical functions of a BPM software, that is, a system that allows you to map business processes and allows managing them through a task system and assignments to authorized users.
The BPM feature allows you to draw in the specific business processes of your company and manage them easily and effectively, so you will have several benefits:
– substantial reduction of human errors in execution procedures
– greater speed of execution
– perform simple or complex business processes with certainty and standardized way
– reducing the time of learning procedures
We have implemented such functionality in our CRM because the majority of business processes are activated by the customers and are sometimes unstructured and managed in manual mode. We therefore decided to opt for this solution to make truly effective your CRM strategy.
VTE is the first CRM BPM application born in Europe!
Explore a variety of VTE NEXT functionality in the following video: