ELCART Distribution Spa – leader in the commercialization of electronic and electrical material and hardware – has chosen VTECRM (www.vtecrm.com) as a CRM platform for enterprise information management. The open source CRM system – implemented by the software house Project Team Srl (www.prjteam.com), Master Partner of VTECRM Ltd – is used as a corporate extranet to create a centralized storage and management of commercial customer information.
The information flow involves the assignment of new potential customers to agents, the tracing of the activities of commercial development and, when a potential becomes effective, the automatic insertion into the company IRP with the assignment of the customer code.
Vtecrm has been integrated with the ELCART website (www.elcart.com) and every request of informations or offers is intercepted in VTECRM by the opening of a Lead. In this way, no request is “lost” among the thousands of emails that every company receives, the level of service provided to customers is automatically increased. VTECRM is also used for the management of support requests and non-compliance to customers. Each request follows a precise flow of internal verification, automatic assignment to the appropriate department (commercial, technical, management, warehouse) for inspection and the final communication with the outcome of the request and the procedures for the resolution of the case (replacement, repair, credit note, trade integration).
The strength of VTECRM is the centralization of all the informations used in the management of a case; every email, document or communication exchanged with the customer and with colleagues automatically stays attached to the request. In a few clicks you can then go back to all the data and generate measuring reports of the quality of service and of any recurring issues, to intervene when necessary on commercial processes.
FOR FURTHER INFORMATIONS AND REQUESTS CONTACT US AT:
Italy (+39) 045.5117835 – UK (+44) 2035298324 email@example.com
Project Team Srl
Tel. (+39) 039.9631757 firstname.lastname@example.org